Pensacola, FL (January 17, 2022) – Digital Boardwalk, the region’s most awarded provider of managed I.T. services since 2008, launches the region’s first official co-managed I.T. service plan designed specifically for organizations with existing I.T. departments or technical staff.
“After a decade of great success partnering with organizations under the co-managed I.T. model, we felt it was time to officially launch this unique I.T. management delivery strategy under its own brand name: SupportAlly™,” said Tim Shoop, CEO, Digital Boardwalk. “SupportAlly™ exemplifies the alliance between our team of award-winning engineers and our clients’ existing technical staff. It also demonstrates how Digital Boardwalk serves as a direct extension of our clients’ businesses rather than a traditional ‘arms-length’ consultative type of business relationship.”
The co-managed I.T. model isn’t necessarily new or ground-breaking. Instead of outsourcing 100% of the technology management responsibilities to a service provider, the co-managed I.T. model delegates specific responsibilities to both the service provider and the organization’s in-house staff to take advantage of their unique areas of expertise. To facilitate a successful partnership, this model requires a service provider with a high degree of operational maturity and experience in enterprise I.T.
Oftentimes, an organization may have a capable technical resource or team that can handle the typical day-to-day I.T. support needs, but they are unable to keep up with all the preventative maintenance, cybersecurity, and technology planning necessary to keep a business running smoothly and securely. With SupportAlly™, the existing team can continue focusing on what they do best, while Digital Boardwalk provides all the maintenance, cybersecurity and compliance, escalation support, and technology management. As a bonus, the organization’s staff can utilize Digital Boardwalk’s suite of innovative tools to manage their day-to-day and fulfill their responsibilities more efficiently.
“The launch of SupportAlly™ is significant because it marks the first time a service provider in our region has purpose-built a co-managed I.T. service model as a go-to-market strategy,” said Brian Wilkey, EVP, Digital Boardwalk. “While many service providers shy away from co-managed I.T., we have embraced the model and developed a successful strategy proven by years of productive partnerships with organizations across the country.”
To learn more about SupportAlly™ and the co-managed I.T. service model, visit https://www.digitalboardwalk.com/solutions/it-support/co-managed-it/
About Digital Boardwalk
Digital Boardwalk, a global leader in I.T. management services, helps small and mid-sized businesses across the United States leverage technology to meet their business goals and outpace their competition. We help customers achieve peace of mind by delivering a comprehensive suite of technical support, cybersecurity, compliance, cloud, backup, communication, and infrastructure solutions custom-engineered to each organization’s unique needs and objectives.
Our award-winning team of technology specialists bring decades of experience and proven solutions to deliver our customers one of the best service experiences the industry has to offer. Our commitment to continuous innovation and customer service allows us to form long-term partnerships with our customers and bolster our local communities.