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SupportPlus

Support for subscription services

SupportPlus™ Description
SupportPlus™ Tech Specs

Introducing SupportPlus, a management, support, and maintenance add-on service for your Digital Boardwalk subscription services.

No technology solution becomes a real solution until it is fully-managed and supported. Whether you have a daily backup service, a hosted Exchange server, or antivirus software, without 24x7x365 monitoring and management of the service, backups could stop working, emails could bounce, and computers can become infected. Even the most comprehensive I.T. services can’t manage themselves. Introducing SupportPlus™ by Digital Boardwalk.

What is SupportPlus?

Simply put, SupportPlus is an add-on service for your Digital Boardwalk cloud solutions, network security solutions, and backup & disaster recovery solutions. With SupportPlus, your solutions are fully-integrated with our managed services platform giving us real-time visibility and 24x7x365 monitoring of the solutions. In the event that a backup fails, a virus is detected, or any other alert is generated, the advanced integration will automatically generate a service ticket in our

I.T. support platform for our proactive engineers to rapidly respond to and resolve. This proactive management, support, and maintenance of your I.T. solutions ensures your investments are working properly around the clock. Better yet, you can put your mind at ease knowing you have Digital Boardwalk’s team taking care of your technology so you can focus on what you do best.

Our Support

Advanced integration, 24x7x365 monitoring, and proactive support sounds like an innovative solution; but that’s not enough to make a Digital Boardwalk solution. We include all of the proactive response, support, and maintenance provided by our help desk engineers for one affordable, flat, monthly fee. Now you can get all of the I.T. support you need for your subscription services in a predictable and affordable price model – no surprises.

Agreement

 

Agreement Required

Yes, Requires existing SupportElite agreement, 6-month risk free guarantee

Support

 

Proactive Support

Included

Remote Support

included

Onsite Support

Not included, 1-hr. minimum

Customer Portal

 

Service ticket generation & tracking

Included

Project management & tracking

Included

Knowledgebase

Included

Electronic invoicing & archive

Included

Reporting

Included

Asset management

Included

Monitoring

 

Agent Required

No

Available for:

 

Cloud Computing

BuzzServ™
BuzzDocs™
BuzzSync™
BuzzMail™
BuzzCloud™
BuzzFax™
BuzzPhone™

Network Security

EnsureGateway™
EnsureNet™
EnsureMail™
EnsureSend™

Backup & Disaster Recovery

EchoSite™
EchoCloud™
EchoClone™
EchoLive™

 

How can we help you?

Click below to start a chat session with us. We're available from 8:00 AM to 5:00 PM Monday through Friday.