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(855) 350-2225

SupportStarter SupportPro SupportElite SupportElite+
Remote response guarantee 8 hours 4 hours 2 hours 2 hours
Onsite response guarantee Next Business Day Next Business Day Same Business Day Same Business Day
24x7x365 monitoring





24x7x365 proactive response





Asset management





Temporary file removal





Internet debris removal





Spyware/malware scans





Antivirus definition monitoring





Patch management





Online customer portal





Service ticket tracking





Project tracking





Electronic invoice history










Customer remote access





Unlimited reactive remote support





Unlimited reactive onsite support





Emergency onsite support





Hardware component upgrades





Hardware installation/replacement





Software installation/configuration





Vendor management


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Third-party application support


Optional Optional Optional
After-hours/weekend support Available Optional Optional Optional

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