(850) 456-2225
(855) 350-2225

SupportStarter SupportPro SupportElite SupportElite+
Remote response guarantee 8 hours 4 hours 2 hours 2 hours
Onsite response guarantee Next Business Day Next Business Day Same Business Day Same Business Day
24x7x365 monitoring

 

 

 

 

24x7x365 proactive response

 

 

 

 

Asset management

 

 

 

 

Temporary file removal

 

 

 

 

Internet debris removal

 

 

 

 

Spyware/malware scans

 

 

 

 

Antivirus definition monitoring

 

 

 

 

Patch management

 

 

 

 

Online customer portal

 

 

 

 

Service ticket tracking

 

 

 

 

Project tracking

 

 

 

 

Electronic invoice history

 

 

 

 

Reporting

 

 

 

 

Customer remote access

 

 

 

 

Unlimited reactive remote support

 

 

 

 

Unlimited reactive onsite support

 

 

 

 

Emergency onsite support

 

 

 

 

Hardware component upgrades

 

 

 

 

Hardware installation/replacement

 

 

 

 

Software installation/configuration

 

 

 

 

Vendor management

 

Optional Optional Optional
Third-party application support

 

Optional Optional Optional
After-hours/weekend support Available Optional Optional Optional

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