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SupportStarter

Preventive Maintenance – Managed

SupportStarter™ Description
SupportStarter™ Quick Specs

What?

SupportStarter™ is a daily preventative maintenance and monitoring solution for your business computers and servers that is delivered by Digital Boardwalk’s network operations center (NOC) and team of service engineers. SupportStarter™ delivers the routine maintenance necessary to keep your computers and servers healthy around the clock.

Why?

Computers are a bit like automobiles; they require ongoing maintenance to keep them running well. Just imagine if your mechanic could not only tell you ahead of time when your car was ready for an oil change, but also perform that oil change over the phone. SupportStarter™ does just that with your computer systems. SupportStarter™ – not just proactive, it’s preventative.

How?

A tiny remote monitoring and management (RMM) software agent is installed on each of your computers and servers. This agent securely reports back to our systems in real-time and alerts us of any errors, security vulnerabilities, or failing hardware. The RMM agent also enables our engineers to remotely manage your computer systems and perform maintenance tasks every night.

  • 24x7x365 monitoring & alerting
  • Asset management
  • Unattended remote access
  • Anti-malware scans
  • Whitelisted patch management
  • Disk and temp file cleanup
  • Automated ticket generation
  • 256-bit SSL encryption
  • Remote access to computers
  • Advanced scripting engine

How can we help you?

Click below to start a chat session with us. We're available from 8:00 AM to 5:00 PM Monday through Friday.